Refund & Return Policy

Last updated: 21 October 2026

1. Digital Products Only

TechSW LTD exclusively sells digital products through https://techswltd.uk. Our products may include eBooks, PDF guides, educational resources, downloadable content and other digital materials.

No physical products are sold or shipped through our website. Therefore, physical returns, return shipping and postal exchanges do not apply to our products.

2. General Refund Policy

Due to the digital nature of our products, all purchases are subject to the terms of this policy and applicable consumer protection laws.

Customers must contact us within 14 days of purchase to request a refund or assistance relating to a defective, inaccessible or incorrectly described digital product. Where applicable law provides a longer period or a different remedy, statutory rights will prevail.

We do not offer voluntary refunds for digital products that have been delivered as described and are functioning correctly, including where a customer changes their mind, no longer needs the product or purchases the wrong item, except where a refund or cancellation is required by applicable law.

Please review the product description, features, format and any applicable requirements carefully before completing your purchase.

3. Order Cancellations

Orders cannot ordinarily be cancelled once digital delivery has begun, subject to any cancellation rights available under applicable law.

Where digital content is supplied immediately after purchase, we will obtain any legally required express consent and acknowledgement concerning the commencement of delivery and the loss of an applicable cancellation right before supplying the content.

Nothing in this policy removes any cancellation right that remains available to you under applicable law.

4. Defective or Inaccessible Digital Products

We want our customers to receive digital products that match their descriptions and function as intended.

If your purchased product is corrupted, defective, materially different from its description or inaccessible due to a verified technical issue, please contact us within 14 days of purchase so that we can investigate and assist you. This timeframe does not limit any longer period or remedy available under applicable law.

Depending on the circumstances and applicable legal requirements, we may:

• Restore access to the purchased product.

• Provide a replacement copy or an appropriate alternative where suitable.

• Provide a refund or another legally required remedy where applicable.

Please contact us with your order number, the product name and a description of the problem. Where helpful, you may also provide screenshots or an error message so that we can investigate the issue.

5. Incorrect Purchases and Change of Mind

Please ensure that you have selected the correct product before completing your purchase.

Subject to your statutory rights, we do not offer voluntary refunds solely because you purchased the wrong product, changed your mind, decided that the product was unsuitable for your personal preferences or no longer wish to use it, provided the digital product has been supplied as described and is functioning correctly.

If a product was incorrectly described or does not conform to the applicable legal requirements, your statutory rights remain unaffected.

6. How to Request Assistance or a Refund

If you believe your digital product is defective or cannot be accessed, please contact our support team within 14 days of purchase, where applicable, using the details below.

Email: info@techswltd.uk
Website: https://techswltd.uk
Telephone: +44 7441 423303

Please include your order number, the email address used for your purchase and a clear explanation of the issue.

We will review your request and respond as soon as reasonably possible.

7. Refund Processing

Where a refund is approved or legally required, it will generally be issued to the original payment method where practicable, unless another method is agreed or required by law.

The time it takes for the refunded amount to appear in your account may depend on your payment provider or financial institution.

8. Consumer Rights

Nothing in this policy excludes, restricts or replaces any statutory consumer rights that cannot legally be excluded or limited.

Depending on your circumstances and the applicable law, you may have rights concerning digital content that is faulty, not as described or not fit for its required purpose.

For eligible UK consumers, applicable legislation may provide remedies such as repair, replacement, a price reduction or a refund.

Where a statutory cancellation right applies, it will not be removed merely because this policy describes purchases as final or specifies a 14-day request period. Any legally applicable rights and remedies remain unaffected.

9. Contact Information

TechSW LTD

Company registration number: 16071091

Registered office:
71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom

Email: info@techswltd.uk

Telephone: +44 7441 423303

Website: https://techswltd.uk

We appreciate your business and are committed to providing clearly described digital products and appropriate support when genuine technical issues arise.

Important: All products sold through our website are digital. No physical products are shipped, and physical returns are not applicable.